Study Guest Satisfaction

“The survey Best Ski Resort is considered to be one of the most significant, periodically study of the Alps with interviews held directly in the ski resorts. It is an important orientation guide concerning increase in quality and product development. The study should help to secure the attractiveness of the winter sport resort. It has to be an incentive to rank among the best. The awards honour top performances of the individual regions and support the continuous process of further development.”

Mike Partel, founder Best Ski Resort

Winners 2020

1. Zermatt (CH)
2. Gröden / Seiser Alm (IT)
3. Arosa Lenzerheide (CH)
3. Kronplatz (IT)
5. St. Moritz (CH)
6. Alta Badia (IT)
6. Saas-Fee (CH)
8. Serfaus-Fiss-Ladis (AT)
9. Gurgl (AT)
10. Ischgl (AT)

“Medium-sized ski resorts” category
Winner: Grächen (CH)

Winners 2018

1. Kronplatz (IT)
2. Zermatt (CH)
3. Serfaus-Fiss-Ladis (AT)
3. Val Gardena (IT)
5. Alta Badia (IT)
6. Grächen (CH)
7. Arosa Lenzerheide (CH)
8. Aletsch Arena (CH)
9. Livigno (IT)
10. Laax (CH)
10. Sölden (AT)

Winners 2016

1. Zermatt (CH)
2. Livigno (IT)
3. Serfaus-Fiss-Ladis (AT)
4. Kronplatz (IT)
5. Saas-Fee (CH)
6. Gröden / Val Gardena (IT)
7. Adelboden-Lenk (CH)
8. Alta Badia (IT)
9. Aletsch Arena (CH)
10. Obergurgl-Hochgurgl (AT)

Winners 2014

1. Zermatt (CH)
2. Serfaus-Fiss-Ladis (AT)
3. Arosa (CH)
4. Sulden am Ortler (IT)
5. Alta Badia (IT)
6. Adelboden-Lenk (CH)
7. Gröden (Val Gardena) (IT)
8. Saas-Fee (CH)
9. Kronplatz (IT)
10. Laax (CH)

Winners 2012

1. Serfaus-Fiss-Ladis (AT)
2. Saas-Fee (CH)
3. Aletsch Arena (CH)
4. Zermatt (CH)
“ Schladming (AT)
“ Lech Zürs am Arlberg (AT)
7. Kronplatz (IT)
8. Arosa (CH)
9. Ischgl (AT)
10. Gröden (Val Gardena) (IT)

Winners 2010

1. Schladming (AT)
2. Lech Zürs am Arlberg (AT)
3. Aletsch Arena (CH)
4. Zermatt (CH)
5. Serfaus-Fiss-Ladis (AT)
“ Arosa (CH)
7. Saas-Fee (CH)
8. Adelboden (CH)
9. Grindelwald (CH)
10. Ischgl (AT)

Best Ski Resort – An On Mountain Survey

55 selected top ski resorts of the Alps in respect of customer satisfaction

The biggest study of the Alps is probably „Best Ski Resort“ with about 50.000 winter sports enthusiasts surveyed.

The Premium Report, thus, the overall study as evaluation of one of the 55 ski resorts comprises 100 pages. It provides answers to the following topics:

  • Selection criteria for the choice of the ski resort
  • Satisfaction (with ranking) in comparison to other ski resorts
    • Ski resort size / pistes
    • Piste preparation
    • Guaranteed snow
    • Lifts and cableways
    • Safety on the slopes
    • Accommodation / hotels
    • Fun & entertainment
    • Fun & snowboard parks
    • Restaurants and catering on the mountain
    • Ski schools
    • Natural surroundings
    • Rest / relaxation
    • Après-ski
    • Friendliness
    • Rental and repair services
    • Mountain facilities for children and families
    • Atmosphere
    • Authenticity
    • Exclusivity
    • Comfort
    • Spa facilities
  • Country of origin
  • Return rate
  • Recommendation rate
  • Net Promoter Score
  • Price-performance-ratio
  • Loyalty to the ski resort
  • Behaviour in the region

The study may be ordered from Michael Partel, Mountain Management.
Email: mpartel(at)mountain-management.com